Shipping policy

Shipping Policy

At Alta’s Garden, LLC, we are committed to delivering your order safely and efficiently. Please review the information below regarding processing times, shipping methods, and delivery expectations.

Order Processing Time

Orders are typically processed within 1–3 business days after your order is placed.

Orders are not shipped or delivered on weekends or holidays. During high-volume periods, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout. Estimated delivery times can take up to 14 days for standard shipping and 1-3 days for expedited shipping. Please note that delivery delays can occasionally occur due to weather, holidays, or carrier-related issues beyond our control.

Shipping Carriers

We may use trusted shipping carriers, including:

  • USPS
  • UPS
  • FedEx
  • DHL

Carrier selection may vary depending on package size, destination, and shipping method selected at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24–48 hours to update after shipment.

Incorrect Shipping Addresses

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply for reshipment.

 Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Alta’s Garden, LLC is not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the carrier directly to assist with tracking your package. We are happy to assist where possible.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will work with you to resolve the issue as quickly as possible.

International Shipping

We currently do not offer international shipping. We only ship within the United States.

Contact Us

If you have any questions regarding shipping, please contact us:

Alta’s Garden, LLC
Email: jh@altasgardenllc.com
Website: www.altasgarden.com